Sales Policy

Effective Date: January 10, 2025

At LupoStroller, we strive to provide high-quality products, exceptional customer service, and a seamless shopping experience. This Sales Policy outlines the terms and conditions that govern the sale of products on our website. By purchasing from LupoStroller, you agree to comply with the following terms.

1. Product Availability

  • All products are subject to availability. While we make every effort to ensure that the products listed on our website are in stock, there may be instances where an item becomes unavailable after you place an order.
  • If a product is out of stock, we will notify you via email and offer options such as backordering, choosing an alternative product, or issuing a refund.

2. Pricing

  • All prices listed on our website are in U.S. dollars (USD) and are subject to change without notice. Prices are final at the time of purchase, and any price changes after your order has been placed will not affect your transaction.
  • We strive to provide accurate pricing; however, if a pricing error occurs, we will contact you to inform you of the error. You may then choose to proceed with the order at the correct price or cancel the order for a full refund.

3. Order Processing

  • Orders placed on our website are processed within 1-2 business days after payment is successfully authorized and verified.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • After your order has been processed, you will receive an email confirmation with your order details and an estimated delivery date.

4. Payment

  • LupoStroller accepts various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options available at checkout.
  • By providing payment information, you authorize LupoStroller to process your payment for the total amount of your order, including applicable taxes and shipping fees.

5. Shipping and Delivery

  • Shipping costs are calculated based on the shipping method and the destination provided during checkout. We offer various shipping options, including standard and expedited shipping.
  • Delivery times vary depending on your location and the shipping method selected. Please refer to our Shipping Policy for more details.
  • LupoStroller is not responsible for any delays caused by third-party carriers or unforeseen circumstances such as weather, customs, or natural disasters.

6. Sales Tax

  • Sales tax is applied to orders based on your shipping address and applicable state or local tax laws.
  • The applicable sales tax will be calculated and displayed at checkout before you complete your order.

7. Promotions and Discounts

  • From time to time, we may offer promotions or discounts on our products. These promotions are subject to terms and conditions, which will be clearly stated at the time of the offer.
  • Promotional codes or discount offers cannot be combined with other offers unless specified.

8. Order Cancellations

  • If you need to cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled. However, you may return the item after receiving it, as outlined in our Refund and Returns Policy.

9. Returns and Refunds

  • If you are not satisfied with your purchase, you can return eligible items within 30 days of receipt for a refund or exchange. Please refer to our Refund and Returns Policy for more details on how to initiate a return.
  • Refunds will be processed to the original payment method and may take 5-7 business days to reflect in your account.

10. Customer Service

  • If you have any questions about our Sales Policy, need assistance with your order, or require any further information, please contact our customer service team:

LupoStroller
Email: contact@lupostroller.com
Phone: (859) 586-7094
Address: 520 Main St, Milford, Ohio 45150, USA

We appreciate your business and are here to ensure you have a positive shopping experience with LupoStroller. Thank you for choosing us for your baby stroller needs!